Refund and Returns Policy

Last updated: August 18, 2026

We want you to be happy with your Purr and Pray purchase. If you are not satisfied with your order, please review the policy below.

Returns

We accept eligible returns requested within 30 days of delivery.

To request a return, contact us before sending the item back. Please include your order number and the reason for the return.

Returned items should generally be unused, undamaged, and in their original condition and packaging.

Items that are returned without prior approval may not be eligible for a refund.

Return Shipping

Unless an item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived defective or damaged.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number and photographs showing the issue.

If the issue is confirmed, we may provide a replacement or refund and may cover reasonable return shipping costs when appropriate.

Non-Returnable Items

Personalized or custom-made products are generally non-returnable unless they arrive damaged, defective, or incorrect.

Digital products, if offered in the future, may also be subject to separate return restrictions.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Your bank or payment provider may require additional time to process and post the refund to your account.

Exchanges

If you need a different item, please contact us. Depending on availability, we may offer an exchange or ask you to return the original item and place a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Because orders may begin processing shortly after they are placed, we cannot guarantee that cancellation requests received after processing has begun can be accommodated.

Contact Us

To request a return, report a damaged or incorrect item, or ask a question about a refund, please contact us through the contact information provided on our website.